We take pride in the craftsmanship of every Wax n Wood piece. If something isn’t quite right, we’ll do our best to make it right.
Return Window You may return eligible items within 30 days of receiving your order. Please contact us within 14 days to initiate a return.
Eligibility To qualify for a return:
Items must be unused and in original condition
Must include original packaging
Proof of purchase is required
Non-Returnable Items We cannot accept returns on:
Custom or personalized items
Sale or clearance items
Items damaged after delivery
Refunds Once we receive and inspect your return, we’ll notify you of the outcome. If approved:
Refunds are issued to your original payment method
Please allow 5–10 business days for processing
Exchanges We only replace items if they are defective or damaged. If you need an exchange, e-mail us at waxandwood.co.nz@gmail.com
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty
Shipping costs are non-refundable
How to Start a Return e-Mail us at waxandwood.co.nz@gmail.com with your order number and reason for return. We’ll guide you through the next steps.
We take pride in the craftsmanship of every Wax n Wood piece. If something isn’t quite right, we’ll do our best to make it right.
Return Window You may return eligible items within 30 days of receiving your order. Please contact us within 14 days to initiate a return.
Eligibility To qualify for a return:
Items must be unused and in original condition
Must include original packaging
Proof of purchase is required
Non-Returnable Items We cannot accept returns on:
Custom or personalized items
Sale or clearance items
Items damaged after delivery
Refunds Once we receive and inspect your return, we’ll notify you of the outcome. If approved:
Refunds are issued to your original payment method
Please allow 5–10 business days for processing
Exchanges We only replace items if they are defective or damaged. If you need an exchange, e-mail us at .
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty
Shipping costs are non-refundable
How to Start a Return e-Mail us at waxandwood.co.nz@gmail.com with your order number and reason for return. We’ll guide you through the next steps.
