Effective Date: [26/06/2025]
Welcome to Wax and Wood Ltd. By browsing and using our website https://www.waxandwood.co.nz you agree to comply with the following Terms and Conditions. If you do not agree, please refrain from using our site.
Wax and Wood Ltd is a New Zealand-owned company dedicated to crafting high-quality wooden products. We operate an online store through WooCommerce at https://waxandwood.co.nz/
We take care to ensure product descriptions, images, and pricing are accurate. However, as our products are handmade using natural materials, variations in wood grain, colour, and finish may occur.
All prices are listed in New Zealand Dollars (NZD) and include GST.
Payments are processed securely via Stripe.
Orders are only confirmed once full payment has been received.
We deliver throughout New Zealand and can arrange international shipping upon request.
Shipping costs are calculated at checkout.
Orders are typically dispatched within 5 business days.
Wax and Wood Ltd is not liable for delays caused by third-party couriers or customs for international deliveries.
We stand behind the quality of our products. If you are not satisfied:
Please contact us within 14 days of receiving your order.
Items must be returned unused, in original condition and packaging.
Refunds are issued to your original payment method once the item is received.
Custom orders or personalised items may not be eligible for return unless faulty.
Your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 remain unaffected.
All content on this website—including images, designs, logos, and product descriptions—is the property of Wax and Wood Ltd and may not be reproduced without permission.
Your personal information is handled in accordance with our Privacy Policy We take your data seriously and use it only for the purpose of fulfilling your orders and communicating with you.
We reserve the right to update these Terms and Conditions at any time. Continued use of our website signifies acceptance of any changes.
If you have any questions, contact us at: waxandwood.co.nz@gmail.com
